Shipping policy
At Sip, we are committed to delivering fresh, delicious, and high-quality food and beverages to our customers. This Shipping Policy explains our delivery areas, order processing, delivery timelines, shipping charges, and delivery-related issues for orders placed through our online store.
1. Delivery Location
Sip operates from:
Shop 291, Sip, Main GT Road, Bagbanpura, Lahore, Pakistan.
We currently offer delivery to selected areas within Lahore, depending on service availability.
Delivery availability is determined by our delivery coverage. Orders placed outside our supported delivery areas may not be accepted.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
2. Order Processing
Our products, including fresh juices, milkshakes, shakes, ice cream, and chaat, are prepared fresh.
Order preparation begins after confirmation, subject to product availability and operating hours.
Preparation times may vary depending on the order size, product selection, customer demand, and kitchen workload.
If a product becomes unavailable after an order is placed, we may contact the customer to discuss an alternative or an appropriate cancellation and refund.
3. Delivery Time
Delivery times are estimates and may vary depending on:
- Customer location and distance from our outlet.
- Order preparation time.
- Traffic and road conditions.
- Weather conditions.
- Order volume and delivery partner availability.
- Other circumstances affecting delivery.
We aim to deliver orders as promptly as reasonably possible while maintaining product quality and freshness.
Any delivery time communicated at checkout or during order confirmation is an estimate and is not a guarantee unless expressly stated otherwise.
4. Shipping and Delivery Charges
Applicable delivery charges will be displayed at checkout or communicated to the customer before order confirmation.
Delivery charges may vary depending on the delivery address, distance, delivery arrangements, and applicable promotions.
Any minimum order value or delivery offer will be communicated through our website or promotional materials where applicable.
5. Delivery Address and Customer Availability
Customers must provide an accurate delivery address and a valid, reachable phone number.
Customers should remain available to receive their orders and respond to delivery-related calls or messages.
If the customer provides an incorrect address, is unavailable, or cannot be reached, delivery may be delayed or unsuccessful.
In such circumstances, we will make reasonable efforts to contact the customer and arrange a suitable solution.
Additional delivery charges may apply to redelivery where appropriate and communicated to the customer.
6. Freshness and Product Handling
Sip takes reasonable care when preparing and packaging food and beverages for delivery.
Because our products are perishable, customers are encouraged to receive their orders promptly and consume them as soon as reasonably possible after delivery.
Please follow any storage instructions provided with your order.
If an order arrives damaged, appears spoiled, or has a genuine quality or food safety issue, please contact us promptly.
7. Delayed, Incorrect, or Missing Deliveries
If your order is delayed, delivered to the wrong address, or missing an item, please contact us as soon as possible.
Provide your order number and a description of the issue so that we can investigate.
If Sip is responsible for the problem, we will work with you to provide an appropriate resolution, which may include redelivery, a replacement, or a refund, depending on the circumstances.
Your consumer rights under applicable law remain unaffected.
8. Order Cancellation and Failed Delivery
Customers who wish to cancel an order should contact Sip as soon as possible.
Because our products are prepared fresh, cancellation may not be possible after preparation has started.
If Sip cannot fulfil an order, we will arrange an appropriate resolution, including a refund where applicable.
If delivery fails because the customer is unavailable or provides incorrect delivery information, we will assess the circumstances before determining whether redelivery, cancellation, or a refund is appropriate.
9. Delivery Partners
Sip may fulfil deliveries using its own delivery arrangements or third-party delivery providers, depending on availability.
Delivery arrangements may vary by location and order.
We will make reasonable efforts to ensure that orders are handled appropriately throughout the delivery process.
10. Contact Information
For delivery inquiries, delayed orders, incorrect deliveries, or other shipping-related concerns, please contact us.
Business Name: Sip
Email: siplahore@gmail.com
Phone / WhatsApp: 0321-0141414
Business Address: Shop 291, Sip, GT Road, Bagbanpura, Lahore, Pakistan.
We appreciate your trust in Sip and thank you for choosing us for your refreshments.
11. Policy Updates
Sip reserves the right to update this Shipping Policy when necessary to reflect changes in our delivery operations, services, or applicable legal requirements.
Any updates will be published on this page. The policy does not exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable Pakistani law.
